General terms and conditions

Overview of the General Terms and Conditions (GTC)

1. Scope
2. Contract Parties
3. Offer and Conclusion of Contract
4. Right of Withdrawal
4a. Cost of return in case of withdrawal
5. Prices and Shipping Costs
6. Delivery
7. Terms of Payment
8. Retention of Title and Assignment in Advance
Further Information
Order Transaction
Contract Text

 

General Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all deliveries of Hilser Kuckucksuhren e.K. to consumers (§ 13 BGB).

The following sales conditions regulate the entire legal relationship between Hilser Kuckucksuhren e.K. and our customers. They apply exclusively. Any customer conditions that deviate from our sales conditions are invalid. Any deviating agreements, amendments, and ancillary agreements must be confirmed by us in writing.

2. Contract Parties

The sales contract is concluded between Hilser Kuckucksuhren e.K., Cornel Hilser, Sommerauerstr. 41a in 78098 Triberg im Schwarzwald, Germany (USt-IdNr.: DE142968755 Finanzamt Villingen-Schwenningen).

You can reach our customer service for questions, claims, and complaints from monday to friday from 10:00 am to 5:00 pm at +49 7722 77233 or by email at info@hilser-kuckucksuhren.de.

3. Offer and Conclusion of Contract

3.1 The presentation of the products in the online shop is not a legally binding offer, but merely an invitation to order. Any errors reserved.

3.2 By clicking on the "buy now" button in the last step of the order process, you make a binding order for the articles listed on the order page. The purchase contract is concluded when we accept your order, usually by email confirmation, immediately after receiving it.

4. Right of Withdrawal for Consumers

You may cancel your contract in writing (e.g. letter, fax, email) within two weeks without giving any reason or - if you have received the goods before the end of this period - by returning the goods.

4a. Cost of return in case of withdrawal

In case of withdrawal according to § 4 the buyer must pay the regular cost of return if the goods delivered comply with the goods ordered and if the price of the goods to be returned does not exceed 40 euros or if he has not made payment or contractually agreed partial payment for an article of a higher price at the time of cancellation.

5. Prices and Shipping Costs

5.1 The prices stated on the product pages include VAT and other charges.

5.2 All about shipping terms and costs are stated unter the Versandbedingungen / Kosten.

6. Delivery

6.1 Delivery generally is made by DHL.

6.2 Within Germany there is a delivery time of 3 to 4 days after payment. Worldwide delivery under specific conditions into specific countries can last up to 4 weeks whereas in average it lasts arround 14 days.

7. Payment

7.1 Payment either in advance (new customers), cash on delivery or via invoice.

7.2 Right of termination takes effect if your counterclaims have been legally established as final and absolute or if they are beyond dispute or if they have been accepted in writing on our part.

7.3 Right of retention only exists as long as the claims result from the identical contractual relationship.

8. Retention of Title and Assignment in Advance

The goods remain our property until full payment has been effected.

 

Furhter Information

Transaction Process

Once you have identified the product you require from our range you can place it without obligation into your shopping basket by clicking the "Add to basket" button displayed directly beside the product. You may non-bindingly view the shopping basket contents at any time by clicking on the "Display Basket" link in the right-hand column. You may again remove the products from the shopping basket at any time by selecting the clicking on the wastebasket symbol. Should you wish to purchase the products in the shopping basket, click on the "Check out" button. Please enter your data then. The mandatory information is labelled by an *. Your data will be transmitted via encrypted code. After entering your data and selecting the method of payment, click on the "Next" button to reach the ordering page, where you may re-check your entries. Click on the "Buy now" button to complete the order. The process may be interrupted at any time by closing the Browser window. You can obtain more information, e.g. on the correction options, on the individual pages.

Contract Text

The contractual text is stored on our internal systems. You may view the general terms and conditions of business at any time on this page. The ordering data and the general terms and conditions will be sent to you via e-mail. As far as you provided a customer account, you know your customer data at any time under "sign in" see. The order data and the AGB are sent to you by email. After conclusion of the order the contract text for safety reasons is accessible to no more over the Internet.